InfoEx Help Information - User contributions [en]

What's new 2013-14

2014-01-22T23:07:18Z

Kristin: /* Version 3.6.0 (Jan. 22, 2014) */

This page lists the feature improvements for each of the releases of the InfoEx application.

==Version 3.6.2 (Jan. 22, 2014)==
This release of the InfoEx application includes the following bug fixes and improvements:
* InfoEx report should load significantly faster as the hazard charts and aspect-elevation rose diagrams are now being created on the server and not on the client anymore.
* The observation entry forms in workflow have been changed to pop-up windows. This prevents users from accidentally moving on in the workflow (forward or backward arrow) without saving the observation locally first.
* The IU of workflow administration has been updated with a few layout improvements to make it more obvious how to add a new step to a workflow.
* The step label of the hazard assessment module now clearly highlights that there are two screens included in this workflow step.

==Version 3.5.2 (Jan. 15, 2014)==
This release of the InfoEx application includes the following bug fixes and improvements:

===Location catalog===
* To improve the '''navigation''' within the location catalog, the locations are now sorted by location type first and location name second. If a location has children, the same sorting scheme is applied to the child locations. The order of the locations types is:
** Forecast Region
** Operating Zone
** Permanent Closure
** Road
** Rail line
** Route
** Ski Run
** Av Path
** Wx Site
{{Note|Note that the sorting is not instant when you add a new location or move an existing location. The sorting order is updated when you load the location tree the next time.}}
* The '''mountain range polygons''' have been adjusted to ensure that all typical locations in western Canada are associated with the proper mountain ranges for the InfoEx report.
* A mountain range button was added to the editing mode in the location catalog. This allows you to see the boundaries of the mountain range polygons used for the InfoEx reports when editing your locations.

===Workflows===
* The '''workflow navigation issues''' that got you stuck at the avalanche problem page after using the step labels for navigation have been resolved. You can now use the arrows and labels alternatively to reliably move back and forth within a workflow.
* The interface for managing workflows now enforces a number '''restrictions for workflow designs'''
** The context module have been removed from the drop down list of available modules. Instead, a context step is automatically added to the beginning of any workflow that includes any steps with data submission (observations, snowpack, hazard assessment, hazard comment).
** You can only add a single snowpack step to a workflow.
** You can only add either a hazard assessment or a hazard comment step to a workflow, but not both.
** You can add as many report, observation and webpage steps as you like.
{{Note|Even though we strongly encourage subscribers to adjust their existing workflows to adhere to these restrictions, we do not enforce them. In other words, existing workflow that do not comply with these restrictions are still valid and can be executed. The restrictions are only enforced when you create a new workflows.}}
* Settings for hazard assessment module now populated properly
* The labels for likelihood of triggering on the y-axis of the hazard chart have been fixed to be consistent with AvalX.

===InfoEx Reports===
* The '''user interface for reports''' has been improved with the following features:
** The list of available reports has been moved to the report menu. This is more consistent with the other menu buttons and allows you to directly access the report you want to look at without having to load the 'CAA and CAC Messages' report first.
** The reports are listed in alphabetical order and the system reports (CAA and CAC Messages, Standard-Today, Standard-Yesterday) have been separated from the customized reports.
** A refresh button has been added right of the title of the report to make it more convenient to refresh the current report with the latest data.
** The management of reports (save, overwrite, delete) has been moved into a {{ButtonBlue|Manage}} button. This button is only visable to users with Operation Administrator privileges
** The button for specifying the layout of a report (tables, table order, grouping, single page versus tabs) is now labelled {{ButtonGrey|Layout}}

'''Tabular reports'''
* The filtering by operation on individual tables has been disabled. If you want to limit your InfoEx report to a number of operations, we recommend that you do this through the location field at the top of the report. This location filter applies to all tables in your InfoEx report.
* All zero values (0) entered in numerical fields in observation entry forms are now properly showing up in the InfoEx report.
* The aspect rose is now working properly in the tab view of the tabular InfoEx report.

'''Map view'''
* The issue that any observation with an attachment had its associated location doubled is now fixed.
* Avalanche observations with a dropped pin are now showing up at the right location in the map view of the InfoEx report
* Avalanche observations that are associated with multiple locations from the location catalog are now properly plotted in the map view of the InfoEx report at the combined centroid of the associated locations.
* We added two addition layers to the AFRI section of the map view of the InfoEx report. They point at station data from the government of Alberta.

'''PDF report'''
* The single column sorting of the InfoEx report is now also implemented in the PDF reports. So any sort order specified in the reports templates (e.g., by operation) is now also used in the PDF reports.
* The hazard charts are now properly represented in the PDF reports with the correct values for the typical values of likelihood and destructive size
* If a location does not have an abbreviation defined, we no use the full name just like in the tabular report. As a consequence, there should not be any null locations in the PDF report any more.

==Version 3.3.0 (Dec. 18, 2013)==
This release of the InfoEx application includes the following bug fixes and improvements:
* Fixed issue with point locations showing up multiple times after editing locations
* Fixed issue with observations disappearing in the observation overview table after cancelling editing an observation
* Observations associated with location that cover multiple mountain ranges now properly show up in reports that use mountain ranges for the location filter
* The system now provides users with a system message when locations are loaded for editing
* Users are now notified that PWLs with associated observations and/or assessments cannot be deleted from the system
* InfoEx reports are now ordered alphabetically in dropdown list
* Operations in the dropdown list after the login screen (only visible when associated with more than two operations) are now ordered alphabetically.
* The dropdown list in the find functionality of the location catalog now shows all locations that match the search text
* The PDF version of the InfoEx was updated with the new 1-800 number for emergency help

==Version 3.2.0 (Dec. 11, 2013)==
This release of the InfoEx application includes the following improvements:
* Changed default value for interval in wx obs from 6 to 12
* Updated sort order of avalanche problems, avalanche hazard, snowpack description and PWL in standard InfoEx reports for be properly sorted by operation (FYI: You need to fix this yourself in any customized reports)
* Fixed timing issue with InfoEx report not being displayed properly
* Attachments are now accessible through pop-up balloons in map view of Infoex report
* Updated RWIS layer in map view now includes the locations of all available sites
* Added 'U' (unknown) as an additional trigger type for avalanche observations (currently not accessible in client) and allow avalanche observations without a trigger to be submitted by the CAAML API
* resolved issue related to deleting an adding users with same email address
* Fixed numerous issues in the back end of the system.

==Version 3.1.0 (Dec. 4, 2013)==
This release of the InfoEx application includes the following improvements:
* Attachments added to observations within workflows are now properly uploaded to the server.
* The text of comments fields in most observation types is now wrapped in the InfoEx report making it easier to ready the entire content.
* It is now mandatory to associate a location to any workflow that includes data submission (i.e., included the snowpack, hazard assessment or hazard comment module).
* The issue with the missing avalanche icons in the map view has been resolved.
* The map view of the InfoEx report is loading much quicker.
* The issues with the email delivery of the PDF InfoEx reports have been resolved.

==Version 3.0.0 (Dec. 1, 2013)==
This is the original release of the new InfoEx application.

Weather Services

2014-01-22T20:01:42Z

Kristin: /* WORKAROUND for being able to access RWIS with Java 7 */

Weather Services

2014-01-22T19:53:28Z

Kristin: /* WORKAROUND for being able to access RWIS with Java 7 */

==WORKAROUND for being able to access RWIS with Java 7==

It is highly recommended not to run these kind of applications, however if you still want to run, run only if you understand risk and implications involved.

As a workaround, the user can use Exception Site list feature to run the applications blocked by security settings. By adding the URL of the blocked application to the Exception Site list allows it to run with some warnings.

'''Steps to Add URL to the Exception Site list:'''
*Go to the Java Control Panel (On Windows Click Start and then Configure Java)
*Click on the Security tab
*Click on the Edit Site List button
*Click the Add in the Exception Site List window
*Click in the empty field under Location field to enter the URL

*Add: http://www.java.com/en/download/help/java_blocked.xml

<div class="IssueNoImage">
If the URL where the applet is hosted is different than the URL for the page on which the applet is called you need to add both the URL for the applet.
</div>

*Click OK to save the URL that you entered.
*Click Continue on the Security Warning dialog

Weather Services

2014-01-22T19:51:06Z

Kristin: /* WORKAROUND for being able to access RWIS with Java 7 */

==WORKAROUND for being able to access RWIS with Java 7==

It is highly recommended not to run these kind of applications, however if you still want to run, run only if you understand risk and implications involved.

As a workaround, the user can use Exception Site list feature to run the applications blocked by security settings. By adding the URL of the blocked application to the Exception Site list allows it to run with some warnings.

'''Steps to Add URL to the Exception Site list:'''
*Go to the Java Control Panel (On Windows Click Start and then Configure Java)
*Click on the Security tab
*Click on the Edit Site List button
*Click the Add in the Exception Site List window
*Click in the empty field under Location field to enter the URL

*Add: http://www.java.com/en/download/help/java_blocked.xml

<div class="IssueNoImage">
If the URL where the applet is hosted is different than the URL for the page on which the applet is called you need to add both the URL for the applet.
Example: For Yahoo games Checkers (This is just an example the host url can be different for depending on which host is serving the game), enter:
#'''http://www.games.yahoo.com and (This is the url for Yahoo games domain)
#'''http://yog36.games.sp2.yahoo.com (This is the url where game is the hosted and is shown in the dialog box for blocked application)
</div>

*Click OK to save the URL that you entered.
*Click Continue on the Security Warning dialog

Weather Services

2014-01-22T19:48:26Z

Kristin: /* WORKAROUND for being able to access RWIS with Java 7 */

==WORKAROUND for being able to access RWIS with Java 7==

It is highly recommended not to run these kind of applications, however if you still want to run, run only if you understand risk and implications involved.

As a workaround, the user can use Exception Site list feature to run the applications blocked by security settings. By adding the URL of the blocked application to the Exception Site list allows it to run with some warnings.

'''Steps to Add URL to the Exception Site list:'''
*Go to the Java Control Panel (On Windows Click Start and then Configure Java)
*Click on the Security tab
*Click on the Edit Site List button
*Click the Add in the Exception Site List window
*Click in the empty field under Location field to enter the URL

*Add: http://www.java.com/en/download/help/java_blocked.xml

{{NOTE | If the URL where the applet is hosted is different than the URL for the page on which the applet is called you need to add both the URL for the applet.
Example: For Yahoo games Checkers (This is just an example the host url can be different for depending on which host is serving the game), enter:
1. http://www.games.yahoo.com and (This is the url for Yahoo games domain)
2. http://yog36.games.sp2.yahoo.com (This is the url where game is the hosted and is shown in the dialog box for blocked application)}}

*Click OK to save the URL that you entered.
*Click Continue on the Security Warning dialog

Weather Services

2014-01-22T18:35:03Z

Kristin:

==WORKAROUND for being able to access RWIS with Java 7==

It is highly recommended not to run these kind of applications, however if you still want to run, run only if you understand risk and implications involved.

As a workaround, the user can use Exception Site list feature to run the applications blocked by security settings. By adding the URL of the blocked application to the Exception Site list allows it to run with some warnings.

'''Steps to Add URL to the Exception Site list:'''
*Go to the Java Control Panel (On Windows Click Start and then Configure Java)
*Click on the Security tab
*Click on the Edit Site List button
*Click the Add in the Exception Site List window
*Click in the empty field under Location field to enter the URL

*Add: http://www.java.com/en/download/help/java_blocked.xml

{{NOTE | If the URL where the applet is hosted is different than the URL for the page on which the applet is called you need to add both the URL for the applet.
Example: For Yahoo games Checkers (This is just an example the host url can be different for depending on which host is serving the game), enter:
1. http://www.games.yahoo.com and (This is the url for Yahoo games domain)
2. http://yog36.games.sp2.yahoo.com (This is the url where game is the hosted and is shown in the dialog box for blocked application) | NoteNoImage}}

*Click OK to save the URL that you entered.
*Click Continue on the Security Warning dialog

Weather Services

2014-01-22T18:26:23Z

Kristin: Created page with "==WORKAROUND for being able to access RWIS with Java 7== It is highly recommended not to run these kind of applications, however if you still want to run, run only if you und..."

==WORKAROUND for being able to access RWIS with Java 7==

It is highly recommended not to run these kind of applications, however if you still want to run, run only if you understand risk and implications involved.

As a workaround, the user can use Exception Site list feature to run the applications blocked by security settings. By adding the URL of the blocked application to the Exception Site list allows it to run with some warnings.

'''Steps to Add URL to the Exception Site list:'''
*Go to the Java Control Panel (On Windows Click Start and then Configure Java)
*Click on the Security tab
*Click on the Edit Site List button
*Click the Add in the Exception Site List window
*Click in the empty field under Location field to enter the URL

'''Example:''' http://www.example.com

( URL should begin with http:// or https://)

If the URL where the applet is hosted is different than the URL for the page on which the applet is called you need to add both the URL for the applet.
Example: For Yahoo games Checkers (This is just an example the host url can be different for depending on which host is serving the game), enter:
1. http://www.games.yahoo.com and (This is the url for Yahoo games domain)
2. http://yog36.games.sp2.yahoo.com (This is the url where game is the hosted and is shown in the dialog box for blocked application)

• Click OK to save the URL that you entered.
• Click Continue on the Security Warning dialog

Documentation overview

2014-01-22T18:17:30Z

Kristin: /* Other */

==System background==
* [[System requirements for use of InfoEx application]]
* [[Description of user levels]]
* [[:Category:Offline | List of supported offline functionalities]]

==Personal administration==

===CAA InfoEx user database===
{{PagesCAAInfoExUserDatabase}}

===Connecting to the InfoEx===
{{PagesConnectingToInfoEx}}

===Personal settings===
* [[Signing up for the daily InfoEx report emails]]

==Operation administration==

===User administration===
* [[Adding users to your operation]]
* [[Changing the permission level of an existing user of your operation]]
* [[Removing a user from your operation]]

===Location administration===
{{PagesLocations}}

===Other operational settings===
* [[Specifying the operational setting for entering and submitting observations]]

===Submission from third-party systems===
* [[Submitting observations to the InfoEx via the CAAML 3.0.3 API]]

==Observations==
* [[Difference between observations and assessments]]

===Supported observation types===
{{PagesObsTypes}}

===Customizations===
* [[Customizing observation entry forms]]

===Entering and submitting observations===
{{PagesObsEntry}}

==Workflows==
* [[Workflow overview]]
===Workflow administration===
* [[Creating a workflow template]]
* [[Editing a workflow template]]
* [[Deleting a workflow template]]

===Workflow modules===
====Workflow modules for entering data====
* [[Observations module]]
* [[Snowpack module]]
* [[Hazard assessment module]]
* [[Hazard comment module]]

====Workflow modules for viewing data====
* [[Webpage module]]
* [[Report module]]

====Other workflow modules====
* [[Context module]]
* [[Workflow summary]]

===Using workflows===
* [[Executing a workflow instance]]
* [[Viewing previously completed workflows]]

==Persistent weak layers==
{{PagesPWLs}}

==InfoEx reports==
{{PagesInfoExReport}}

==Other==
* [[Definitions]]
* [[Weather Services]]

Troubleshooting overview

2013-12-16T19:46:46Z

Kristin:

__NOTOC__
{{Requirements|UserLevel=All levels|Connectivity=Online and offline}}

When you are running into any troubles with the InfoEx application, we recommend the following steps for solving the issue:

{|class="TblSteps"
|-
|class="StepNum" | 1.
|'''[[Documentation Overview|Check the documentation]]'''
Please first check the documentation to ensure you are completing the steps for the functionality in the right fashion. The documentation also list all of the known functionality issues and describes workarounds is available. If you are experiencing issues with the Google Earth plugin, visit [[Known issues with the Google Earth plugin]] for tips on how to resolve related problems.
|-
|class="StepNum" | 2.
|'''Complete close Google Chrome'''.
Make sure you save your work to the local computer (observations: click in the save button; workflows: click on Save & Exit) before quitting Google Chrome. Ensure that all of the Google Chrome windows are closed to terminate any processes associated with the browser. Then restart the browser and log into the InfoEx application again.
|-
|class="StepNum" | 3.
|'''Reboot your computer'''.
A persistent issue might be fixed by simply rebooting your computer.
|-
|class="StepNum" | 4.
|'''[[Emptying the data cache of your application|Empty the data cache of your application]]
If you are still experiencing the same issue, empty the data cache of your InfoEx application to reset the application to its default state. Please be aware that this process will erase any data that has been stored on your local machine (customized data entry forms, any unsubmitted observations and workflows). You also need to be online to log back into the application after you have completed this step since the locally stored login information will have been deleted.
|-
|class="StepNum" | 5.
|'''[[Deleting and reinstalling the application|Reinstall the application]]
If you are still experiencing the same issue, reinstalling the application might solve the issue. Please note that any local data will be deleted in this process. You also need to be online when you restart the InfoEx again as the entire application has to be downloaded again. Depending on your Internet connection, this might take a while.
|-
|class="StepNum" | 6.
|'''Submit a ticket to InfoEx support'''
If the issue still persists, you have likely discovered a bug in the application that needs to be fixed. Click [mailto:infoex@canadianavalancheassociation.zendesk.com Email a support request to infoex@canadianavalancheassociation.zendesk.com] to submit a ticket to InfoEx support. Please be as detailed as possible in the description of your issue. This will allow our support staff to recreate the issue and track down the cause.
|-
|class="StepNum" | 7.
|'''Call CAA support staff'''
If you need immediate assistance, please call InfoEx support directly. Click [[Contact Page|here]] for their contact information.
|}

[[Category:Super User]][[Category:Operation Administrator]][[Category:Submission Moderator]][[Category:User]]

Contact Page

2013-12-16T19:32:38Z

Kristin:

*During regular office hours (8:30-5:00 PST), please try 1-250-837-2435

*For emergencies only: 1-877-822-7280

Support Solutions

2013-12-01T22:37:16Z

Kristin: /* Any issues with People not being able to login */

==Typical questions to ask==
===What version of Google Chrome are you using?===
Users need to have Google Chrome Version 30 or higher to run the Infoex application. Complete the following steps to find the version of Google Chrome:
* Click on 'Customize and control Google Chrome' button in top right corner (the three horizontal bars)
* Go to 'About Google Chrome' towards the bottom of the menu. This will open a new tab in Google Chrome and the version number will be displayed right there.

If the version is lower than 30.XXX, go to https://www.google.com/intl/en/chrome/browser/ to get the latest version.

==Solutions==
===Any issues with the Google Earth plugin===
Most issues related to the Google Earth plugin are related to the fact that the plug in is out of date. There is not automatic update of the plugin and it is not easy to find the version number of their plugin. Complete the following steps to force update their Google Earth plugin:
* Go to http://www.google.com/earth/plugin/error.html
* Click on the link on the page to download the installer
* Follow the instructions to install the latest version of the plugin
* Complete close Google Chrome
* Start Google Chrome again and log into the InfoEx system again.

==Solutions==
===Issues with People not being able to login===
Possible reasons:
*Not in Google Chrome
*Not using the correct username and password
*Unverified user account - This issue has occurred when people set up an account in the CAA Admin but do no complete the process by verifying their email. After the initial setup, they are sent an email asking them to verify. If they do not complete this step they will get an error when they next try to login. The error will read "email already in use". To see if this is the problem the CAA can look at the "unverified users" tab within the administration of the CAA user database.

Support Solutions

2013-12-01T22:36:55Z

Kristin:

==Typical questions to ask==
===What version of Google Chrome are you using?===
Users need to have Google Chrome Version 30 or higher to run the Infoex application. Complete the following steps to find the version of Google Chrome:
* Click on 'Customize and control Google Chrome' button in top right corner (the three horizontal bars)
* Go to 'About Google Chrome' towards the bottom of the menu. This will open a new tab in Google Chrome and the version number will be displayed right there.

If the version is lower than 30.XXX, go to https://www.google.com/intl/en/chrome/browser/ to get the latest version.

==Solutions==
===Any issues with the Google Earth plugin===
Most issues related to the Google Earth plugin are related to the fact that the plug in is out of date. There is not automatic update of the plugin and it is not easy to find the version number of their plugin. Complete the following steps to force update their Google Earth plugin:
* Go to http://www.google.com/earth/plugin/error.html
* Click on the link on the page to download the installer
* Follow the instructions to install the latest version of the plugin
* Complete close Google Chrome
* Start Google Chrome again and log into the InfoEx system again.

==Solutions==
===Any issues with People not being able to login===
Possible reasons:
*Not in Google Chrome
*Not using the correct username and password
*Unverified user account - This issue has occurred when people set up an account in the CAA Admin but do no complete the process by verifying their email. After the initial setup, they are sent an email asking them to verify. If they do not complete this step they will get an error when they next try to login. The error will read "email already in use". To see if this is the problem the CAA can look at the "unverified users" tab within the administration of the CAA user database.

Main Page

2013-11-29T19:54:13Z

Kristin: /* General InfoEx Information */

==I Need Help==

First we encourage you to search the available documentation to try and answer your question. If you do not find the answer you are looking for then we would like you to submit a ticket to our help centre. If there is a serious issue and you need help immediately please contact us directly.

<div class="IssueNoImage">
#'''I want steps to solve my own problem. Go to [[Documentation overview]] and [[Troubleshooting overview]]'''
#'''I have tried to solve my issue but still need help. [mailto:infoex@canadianavalancheassociation.zendesk.com Submit a support ticket]
#'''There is a serious issue and I need to speak to someone. [[Contact Page]]'''
</div>

==General InfoEx Information==
*[http://infoexhelp.avalanche.ca/images/f/f7/Industry_Services_definitions_and_rates_2013-14.pdf Industry Services Definitions and Rates]

*[http://infoexhelp.avalanche.ca/images/9/92/Fillable_Infoex_Subscription_Agreement_2013.14_Final.pdf InfoEx Subscriber Agreement]

*[http://infoexhelp.avalanche.ca/images/0/05/Fillable_2013-14_InfoEx_Subscription_Activation_Form_final.pdf InfoEx Activation Form]

*[http://infoexhelp.avalanche.ca/images/8/8e/Conceptual_Model_of_Avalanche_Hazard_Final.pdf Conceptual Model of Avalanche Hazard]

Main Page

2013-11-29T19:52:27Z

Kristin: /* General InfoEx Information */

==I Need Help==

First we encourage you to search the available documentation to try and answer your question. If you do not find the answer you are looking for then we would like you to submit a ticket to our help centre. If there is a serious issue and you need help immediately please contact us directly.

<div class="IssueNoImage">
#'''I want steps to solve my own problem. Go to [[Documentation overview]] and [[Troubleshooting overview]]'''
#'''I have tried to solve my issue but still need help. [mailto:infoex@canadianavalancheassociation.zendesk.com Submit a support ticket]
#'''There is a serious issue and I need to speak to someone. [[Contact Page]]'''
</div>

==General InfoEx Information==
*[http://infoexhelp.avalanche.ca/images/f/f7/Industry_Services_definitions_and_rates_2013-14.pdf Industry Services Definitions and Rates]

*[http://infoexhelp.avalanche.ca/images/9/92/Fillable_Infoex_Subscription_Agreement_2013.14_Final.pdf InfoEx Subscriber Agreement]

*[http://infoexhelp.avalanche.ca/images/0/05/Fillable_2013-14_InfoEx_Subscription_Activation_Form_final.pdf InfoEx Activation Form]

*[http://infoexhelp.avalanche.ca/skins/common/images/icons/fileicon-pdf.png.pagespeed.ce.mIS9lTbFek.png]

*[http://infoexhelp.avalanche.ca/wiki/File:Conceptual_Model_of_Avalanche_Hazard_Final.pdf]

*[http://infoexhelp.avalanche.ca/images/8/8e/Conceptual_Model_of_Avalanche_Hazard_Final.pdf]

Main Page

2013-11-29T19:49:44Z

Kristin: /* General InfoEx Information */

==I Need Help==

First we encourage you to search the available documentation to try and answer your question. If you do not find the answer you are looking for then we would like you to submit a ticket to our help centre. If there is a serious issue and you need help immediately please contact us directly.

<div class="IssueNoImage">
#'''I want steps to solve my own problem. Go to [[Documentation overview]] and [[Troubleshooting overview]]'''
#'''I have tried to solve my issue but still need help. [mailto:infoex@canadianavalancheassociation.zendesk.com Submit a support ticket]
#'''There is a serious issue and I need to speak to someone. [[Contact Page]]'''
</div>

==General InfoEx Information==
*[http://infoexhelp.avalanche.ca/images/f/f7/Industry_Services_definitions_and_rates_2013-14.pdf Industry Services Definitions and Rates]

*[http://infoexhelp.avalanche.ca/images/9/92/Fillable_Infoex_Subscription_Agreement_2013.14_Final.pdf InfoEx Subscriber Agreement]

*[http://infoexhelp.avalanche.ca/images/0/05/Fillable_2013-14_InfoEx_Subscription_Activation_Form_final.pdf InfoEx Activation Form]

*[http://infoexhelp.avalanche.ca/skins/common/images/icons/fileicon-pdf.png.pagespeed.ce.mIS9lTbFek.png]

*[http://infoexhelp.avalanche.ca/wiki/File:Conceptual_Model_of_Avalanche_Hazard_Final.pdf]

Main Page

2013-11-29T19:47:36Z

Kristin: /* General InfoEx Information */

==I Need Help==

First we encourage you to search the available documentation to try and answer your question. If you do not find the answer you are looking for then we would like you to submit a ticket to our help centre. If there is a serious issue and you need help immediately please contact us directly.

<div class="IssueNoImage">
#'''I want steps to solve my own problem. Go to [[Documentation overview]] and [[Troubleshooting overview]]'''
#'''I have tried to solve my issue but still need help. [mailto:infoex@canadianavalancheassociation.zendesk.com Submit a support ticket]
#'''There is a serious issue and I need to speak to someone. [[Contact Page]]'''
</div>

==General InfoEx Information==
*[http://infoexhelp.avalanche.ca/images/f/f7/Industry_Services_definitions_and_rates_2013-14.pdf Industry Services Definitions and Rates]

*[http://infoexhelp.avalanche.ca/images/9/92/Fillable_Infoex_Subscription_Agreement_2013.14_Final.pdf InfoEx Subscriber Agreement]

*[http://infoexhelp.avalanche.ca/images/0/05/Fillable_2013-14_InfoEx_Subscription_Activation_Form_final.pdf InfoEx Activation Form]

*[http://infoexhelp.avalanche.ca/skins/common/images/icons/fileicon-pdf.png.pagespeed.ce.mIS9lTbFek.png]

CAC Forecasters - Nov 16, 2013 pm

2013-11-16T00:54:28Z

Kristin:

__NOTOC__

This document provides an outline for the CAC Forecaster training session in Revelstoke on November 16.
* Time: 1:00PM - 4:00PM
* Location: CAC Forecaster Office

{{TrainingRequirements|Nov. 9}}

==Training Outline==

CAC Forecasters - Nov 16, 2013 pm

2013-11-16T00:53:20Z

Kristin: Created page with "__NOTOC__ This document provides an outline for the CAC Forecaster training session in Revelstoke on November 16. * Time: 1:00PM - 4:00PM * Location: CAC Forecaster Office {..."

Template:TrainingURL

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Kristin: Created page with "[https://training-infoex.avalanche.ca/{{{1|}}} https://training-infoex.avalanche.ca/{{{1|}}}]"

[https://training-infoex.avalanche.ca/{{{1|}}} https://training-infoex.avalanche.ca/{{{1|}}}]

Template:InfoExURL

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[https://infoex.avalanche.ca/{{{1|}}} https://infoex.avalanche.ca/{{{1|}}}]

Training Sessions 2014-15

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Kristin: Created page with "==Training Sessions== * CAC Forecasters - Nov 16 pm * Revelstoke - Nov 18 am * Revelstoke - Nov 18 pm * Revelstoke - Nov 19 am * Banff - Nov 20 am * Banf..."

==Training Sessions==
* [[CAC Forecasters - Nov 16 pm]]
* [[Revelstoke - Nov 18 am]]
* [[Revelstoke - Nov 18 pm]]
* [[Revelstoke - Nov 19 am]]
* [[Banff - Nov 20 am]]
* [[Banff - Nov 20 pm]]
* [[Nelson - Nov 22 am]]
* [[Nelson - Nov 22 pm]]
* [[Whistler - Nov 25 am]]
* [[Whistler - Nov 25 pm]]
* [[Webinar - Nov 28]]

MediaWiki:Sidebar

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* navigation
** Documentation Overview|Documentation
** Training Sessions|Training Sessions

Main Page

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==I Need Help==

First we encourage you to search the available documentation to try and answer your question. If you do not find the answer you are looking for then we would like you to submit a ticket to our help centre. If there is a serious issue and you need help immediately please contact us directly.

<div class="IssueNoImage">
#'''I want steps to solve my own problem. Go to [[Documentation Overview]]'''
#'''I have tried to solve my issue but still need help. [https://canadianavalancheassociation.zendesk.com/anonymous_requests/new Submit a support ticket]'''
#'''There is a serious issue and I need to speak to someone. [[Contact Page]]'''
</div>
==General InfoEx Information==
*[http://infoexhelp.avalanche.ca/images/f/f7/Industry_Services_definitions_and_rates_2013-14.pdf Industry Services Definitions and Rates]

*[http://infoexhelp.avalanche.ca/images/9/92/Fillable_Infoex_Subscription_Agreement_2013.14_Final.pdf InfoEx Subscriber Agreement]

*[http://infoexhelp.avalanche.ca/images/0/05/Fillable_2013-14_InfoEx_Subscription_Activation_Form_final.pdf InfoEx Activation Form]

Documentation overview

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==System background==
* [[System requirements for use of InfoEx application]]
* [[Description of user levels]]
* [[:Category:Offline | List of supported offline functionalities]]

==Personal administration==

===CAA InfoEx user database===
* [[Signing up for a personal InfoEx account]]
* [[Resetting or changing the password for your personal InfoEx account]]

===Connecting to the InfoEx===
* [[Installing the InfoEx application]]
* [[Updating to the latest version of the InfoEx application]]
* [[Logging into the InfoEx]]

===Personal settings===
* [[Signing up for the daily InfoEx report emails]]

==Operation administration==

===User administration===
* [[Adding users to your operation]]
* [[Changing the permission level of an existing user of your operation]]
* [[Removing a user from your operation]]

===Location administration===
* [[Location catalog overview]]
* [[Location types and symbology]]
* [[Location hierarchy]]
* [[Adding locations to the location catalog]]
**[[Entering the geometry of a location using the available drawing tools]]
**[[Importing the geometry of a location from a KML file]]
* [[Deleting locations from the location catalog]]
* [[Editing locations in the location catalog]]
* [[Changing the hierarchy among your locations]]
* [[Searching for a location in the location catalog]]

===Other operational settings===
* [[Specifying the operational setting for entering and submitting observations]]

===Submission from third-party systems===
* [[Submitting observations to the InfoEx via the CAAML 3.0.3 API]]

==CAA administration==
===Subscriber administration===
* [[Creating a new operation]]
* [[Migrating an operation from the old CAAML-based InfoEx system to the new InfoEx system]]
* [[Specifing the default sort order of operations for the tabular InfoEx report]]
===Submissions from third-party systems===
* [[Providing operators with necessary credentials for submitting to the InfoEx via the CAAML 3.0.3 API]]
* [[Submitting observations to the InfoEx via the CAAML 3.0.3 API]]

==Observations==
* [[Difference between observations and assessments]]
===Observation entry===
* [[Entering and submitting observations overview]]
** [[Specifying the operational setting for entering and submitting observations]]
** [[Entering and submitting observations (single computer)]]
** [[Entering and submitting observations (multiple computers)]]
* [[Providing the exact location of an avalanche or snowpack observation]]

===Customizations===
* [[Customizing observation entry forms]]

==Workflows==
* [[Workflow overview]]
===Workflow administration===
* [[Creating a workflow template]]
* [[Deleting a workflow template]]
===Workflow modules===
====Module with data submission====
* [[Context module]]
* [[Observations module]]
* [[Snowpack and PWL module]]
* [[Hazard assessment - simple module]]
* [[Hazard assessment - detail module]]
====Modules without data submission====
* [[Webpage module]]
* [[Report module]]

===Using workflows===
* [[Starting a workflow instance]]
* [[Viewing previously completed workflows]]

==InfoEx reports==
* [[InfoEx report views]]

===Customizing reports===
* Content
** [[Specifying the date or date range of an InfoEx report]]
** [[Restricting the locations included in an InfoEx report]]
** [[Specifying the tables to be included in an InfoEx report]]
** [[Adding or removing columns of individual tables in an InfoEx report]]
** [[Applying filters to individual tables in an InfoEx report]]
* Layout
** [[Specifying the order of the tables in an InfoEx report]]
** [[Grouping of observations within tables]]
** [[Single page view versus individual tabs for tables]]

===Managing report templates===
* [[Saving a report as an InfoEx report template]]
* [[Modifying an existing InfoEx report template]]
* [[Deleting an existing InfoEx report template]]
* [[Signing up for the daily InfoEx report emails]]

==Other==
* [[Definitions]]
* [[Known issues with the Google Earth plugin]]

==Training Sessions==
* [[Revelstoke - Nov 18 am]]
* [[Revelstoke - Nov 18 pm]]
* [[Revelstoke - Nov 19 am]]
* [[Banff - Nov 20 am]]
* [[Banff - Nov 20 pm]]
* [[Nelson - Nov 22 am]]
* [[Nelson - Nov 22 pm]]
* [[Whistler - Nov 25 am]]
* [[Whistler - Nov 25 pm]]
* [[Webinar - Nov 28]]

==Help Files==
* [[Guide to 'How-to' wiki pages]]
** [[How-to page code template]]
* [[Special:Categories|List of categories]]
* [[MediaWiki:Common.css|Central stylesheet]]

MediaWiki:Sidebar

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* navigation
** Documentation Overview|Documentation

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* navigation
** Help|help
** Documentation Overview|Documentation

MediaWiki:Sidebar

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Help

2013-11-16T00:31:16Z

Kristin: /* General InfoEx Information */

==Support==

First we encourage you to search the available documentation to try and answer your question. If you do not find the answer you are looking for then we would like you to submit a ticket to our help centre. If there is a serious issue and you need help immediately please contact us directly.

#'''I want steps to solve my own problem. Go to [[Documentation Overview]]'''
#'''I have tried to solve my issue but still need help. [https://canadianavalancheassociation.zendesk.com/anonymous_requests/new Submit a support ticket]'''
#'''There is a serious issue and I need to speak to someone. [[Contact Page]]'''

==General InfoEx Information==
*[http://infoexhelp.avalanche.ca/images/f/f7/Industry_Services_definitions_and_rates_2013-14.pdf Industry Services Definitions and Rates]

*[http://infoexhelp.avalanche.ca/images/9/92/Fillable_Infoex_Subscription_Agreement_2013.14_Final.pdf InfoEx Subscriber Agreement]

*[http://infoexhelp.avalanche.ca/images/0/05/Fillable_2013-14_InfoEx_Subscription_Activation_Form_final.pdf InfoEx Activation Form]

Help

2013-11-16T00:30:41Z

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Main Page

2013-11-15T23:03:45Z

Kristin:

==I Need Help==

First we encourage you to search the available documentation to try and answer your question. If you do not find the answer you are looking for then we would like you to submit a ticket to our help centre. If there is a serious issue and you need help immediately please contact us directly.

#'''I want steps to solve my own problem. Go to [[Documentation Overview]]'''
#'''I have tried to solve my issue but still need help. [https://canadianavalancheassociation.zendesk.com/anonymous_requests/new Submit a support ticket]'''
#'''There is a serious issue and I need to speak to someone. [[Contact Page]]'''

==General InfoEx Information==
*[http://infoexhelp.avalanche.ca/images/f/f7/Industry_Services_definitions_and_rates_2013-14.pdf Industry Services Definitions and Rates]

*[http://infoexhelp.avalanche.ca/images/9/92/Fillable_Infoex_Subscription_Agreement_2013.14_Final.pdf InfoEx Subscriber Agreement]

*[http://infoexhelp.avalanche.ca/images/0/05/Fillable_2013-14_InfoEx_Subscription_Activation_Form_final.pdf InfoEx Activation Form]

Help

2013-11-15T18:45:21Z

Kristin:

Help

2013-11-15T18:45:05Z

Kristin:

==Support==

First we encourage you to search the available documentation to try and answer your question. If you do not find the answer you are looking for then we would like you to submit a ticket to our help centre. If there is a serious issue and you need help immediately please contact us directly.

#''''I want steps to solve my own problem. Go to [[Documentation Overview]]''''
#'''I have tried to solve my issue but still need help. [https://canadianavalancheassociation.zendesk.com/anonymous_requests/new Submit a support ticket]'''
#'''There is a serious issue and I need to speak to someone. [[Contact Page]]'''

==General InfoEx Information==
*[http://infoexhelp.avalanche.ca/images/f/f7/Industry_Services_definitions_and_rates_2013-14.pdf Industry Services Definitions and Rates]

*[http://infoexhelp.avalanche.ca/images/9/92/Fillable_Infoex_Subscription_Agreement_2013.14_Final.pdf InfoEx Subscriber Agreement]

*[http://infoexhelp.avalanche.ca/images/0/05/Fillable_2013-14_InfoEx_Subscription_Activation_Form_final.pdf InfoEx Activation Form]

Help

2013-11-15T18:44:47Z

Kristin:

Help

2013-11-15T18:44:18Z

Kristin:

==Support==

First we encourage you to search the available documentation to try and answer your question. If you do not find the answer you are looking for then we would like you to submit a ticket to our help centre. If there is a serious issue and you need help immediately please contact us directly.

'''#I want steps to solve my own problem. Go to [[Documentation Overview]]'''
'''#I have tried to solve my issue but still need help. [https://canadianavalancheassociation.zendesk.com/anonymous_requests/new Submit a support ticket]'''
'''#There is a serious issue and I need to speak to someone. [[Contact Page]]'''

==General InfoEx Information==
*[http://infoexhelp.avalanche.ca/images/f/f7/Industry_Services_definitions_and_rates_2013-14.pdf Industry Services Definitions and Rates]

*[http://infoexhelp.avalanche.ca/images/9/92/Fillable_Infoex_Subscription_Agreement_2013.14_Final.pdf InfoEx Subscriber Agreement]

*[http://infoexhelp.avalanche.ca/images/0/05/Fillable_2013-14_InfoEx_Subscription_Activation_Form_final.pdf InfoEx Activation Form]

Help

2013-11-15T18:43:05Z

Kristin:

==Support==

First we encourage you to search the available documentation to try and answer your question. If you do not find the answer you are looking for then we would like you to submit a ticket to our help centre. If there is a serious issue and you need help immediately please contact us directly.

'''#I want steps to solve my own problem. Go to [[Documentation Overview]]
#I have tried to solve my issue but still need help. [https://canadianavalancheassociation.zendesk.com/anonymous_requests/new Submit a support ticket]
#There is a serious issue and I need to speak to someone. [[Contact Page]]'''

==General InfoEx Information==
*[http://infoexhelp.avalanche.ca/images/f/f7/Industry_Services_definitions_and_rates_2013-14.pdf Industry Services Definitions and Rates]

*[http://infoexhelp.avalanche.ca/images/9/92/Fillable_Infoex_Subscription_Agreement_2013.14_Final.pdf InfoEx Subscriber Agreement]

*[http://infoexhelp.avalanche.ca/images/0/05/Fillable_2013-14_InfoEx_Subscription_Activation_Form_final.pdf InfoEx Activation Form]

Help

2013-11-15T00:58:59Z

Kristin: /* General InfoEx Information */

==Support==

First we encourage you to search the available documentation to try and answer your question. If you do not find the answer you are looking for then we would like you to submit a ticket to our help centre. If there is a serious issue and you need help immediately please contact us directly.

#I want steps to solve my own problem. Go to [[Documentation Overview]]
#I have tried to solve my issue but still need help. [https://canadianavalancheassociation.zendesk.com/anonymous_requests/new Submit a support ticket]
#There is a serious issue and I need to speak to someone. [[Contact Page]]

==General InfoEx Information==
*[http://infoexhelp.avalanche.ca/images/f/f7/Industry_Services_definitions_and_rates_2013-14.pdf Industry Services Definitions and Rates]

*[http://infoexhelp.avalanche.ca/images/9/92/Fillable_Infoex_Subscription_Agreement_2013.14_Final.pdf InfoEx Subscriber Agreement]

*[http://infoexhelp.avalanche.ca/images/0/05/Fillable_2013-14_InfoEx_Subscription_Activation_Form_final.pdf InfoEx Activation Form]

Help

2013-11-15T00:58:29Z

Kristin: /* General InfoEx Information */

==Support==

First we encourage you to search the available documentation to try and answer your question. If you do not find the answer you are looking for then we would like you to submit a ticket to our help centre. If there is a serious issue and you need help immediately please contact us directly.

#I want steps to solve my own problem. Go to [[Documentation Overview]]
#I have tried to solve my issue but still need help. [https://canadianavalancheassociation.zendesk.com/anonymous_requests/new Submit a support ticket]
#There is a serious issue and I need to speak to someone. [[Contact Page]]

==General InfoEx Information==
[http://infoexhelp.avalanche.ca/images/f/f7/Industry_Services_definitions_and_rates_2013-14.pdf Industry Services Definitions and Rates]

[http://infoexhelp.avalanche.ca/images/9/92/Fillable_Infoex_Subscription_Agreement_2013.14_Final.pdf InfoEx Subscriber Agreement]

[http://infoexhelp.avalanche.ca/images/0/05/Fillable_2013-14_InfoEx_Subscription_Activation_Form_final.pdf InfoEx Activation Form]

File:Fillable 2013-14 InfoEx Subscription Activation Form final.pdf

2013-11-15T00:57:48Z

Kristin: Activation Form

Activation Form

Help

2013-11-15T00:57:10Z

Kristin: /* General InfoEx Information */

==Support==

First we encourage you to search the available documentation to try and answer your question. If you do not find the answer you are looking for then we would like you to submit a ticket to our help centre. If there is a serious issue and you need help immediately please contact us directly.

#I want steps to solve my own problem. Go to [[Documentation Overview]]
#I have tried to solve my issue but still need help. [https://canadianavalancheassociation.zendesk.com/anonymous_requests/new Submit a support ticket]
#There is a serious issue and I need to speak to someone. [[Contact Page]]

==General InfoEx Information==
[http://infoexhelp.avalanche.ca/images/f/f7/Industry_Services_definitions_and_rates_2013-14.pdf Industry Services Definitions and Rates]

[http://infoexhelp.avalanche.ca/images/9/92/Fillable_Infoex_Subscription_Agreement_2013.14_Final.pdf InfoEx Subscriber Agreement]

File:Fillable Infoex Subscription Agreement 2013.14 Final.pdf

2013-11-15T00:54:34Z

Kristin: InfoEx Contract

InfoEx Contract

Contact Page

2013-11-15T00:53:51Z

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*During office hours (8:30-5:00)PST, please try 250-837-2435

*Phone: 1-877-811-8122

Help

2013-11-15T00:51:32Z

Kristin: /* General InfoEx Information */

Help

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Kristin: /* General InfoEx Information */

Help

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Kristin: /* General InfoEx Information */

Help

2013-11-15T00:50:01Z

Kristin: /* General InfoEx Information */

Contact Page

2013-11-15T00:47:47Z

Kristin:

*During office hours (8:30-5:00)PST, please try 250-837-2435

*Phone: 1-877-811-8122

Help

2013-11-15T00:47:21Z

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File:Industry Services definitions and rates 2013-14.pdf

2013-11-15T00:45:30Z

Kristin: InfoEx definitions and rates for 2013/2014

InfoEx definitions and rates for 2013/2014

Help

2013-11-15T00:41:02Z

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MediaWiki:Sidebar

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