Deleting and reinstalling the application - Revision history

Admin: /* Delete and reinstall the InfoEx application */

2018-12-23T00:54:32Z

‎Delete and reinstall the InfoEx application

Pascal: /* Functionality tested by */

2014-01-01T02:10:22Z

‎Functionality tested by

Pascal at 19:57, 16 November 2013

2013-11-16T19:57:08Z

Pascal: Created page with "NOTOC {{Requirements|UserLevel=All user levels|Connectivity=Online only}} If restarting Google Chrome and emptying your local data cache did not solve your issue, you mig..."

2013-11-16T19:56:22Z

Created page with "__NOTOC__ {{Requirements|UserLevel=All user levels|Connectivity=Online only}} If restarting Google Chrome and emptying your local data cache did not solve your issue, you mig..."

New page

__NOTOC__
{{Requirements|UserLevel=All user levels|Connectivity=Online only}}

If restarting Google Chrome and emptying your local data cache did not solve your issue, you might want to delete and reinstall the application on your computer. This document describes this process in detail.
{{Note|You need to be online to successfully complete the download the application again and install it on your computer. Please note that the download is about 4MB.}}

==Step-by-step description==

===Delete and reinstall the InfoEx application===

{|class="TblSteps"
|-
|class="StepNum" | 1.
|Open your Google Chrome browser.
|-
|class="StepNum" | 2.
|Type 'chrome://appcache-internals/' into the address bar of your browser.
|-
|class="StepNum" | 3.
|Find {{InfoExURL|offline.appache}} in the list of location allocations and click on the remove link to delete the local manifest of the InfoEx application.
|-
|class="StepNum" | 4.
|Go to {{InfoExURL}} to download the latest version of the InfoEx application.
|-
|class="StepNum" | 5.
|Erase your local cache to avoid any potential conflicts with local data that was created with the previous version of the application. See [[#Clearing your local data cache | Clearing your local data cache]] for more details.
{{Note|Clearing your local cache will erase any observations that have not been submitted yet and all of the customization information for your observation forms. It will not affect workflow definitions and InfoEx report templates as this information is stored on the server.}}
|}

===Clearing your local data cache===
Significant updates of the InfoEx application can be associated with changes in the structure of the data that is stored on your computer (e.g., unsubmitted observations, local settings for customized forms). Any conflicts in the data structure between your local data and what the application expects can lead to unexpected behaviours.

If your InfoEx application is behaving oddly after a recent software upgrade, complete the following steps to clear your local data cache. After you have cleared your data cache, you need to be online to log in again since your locally stored login information has been erased in the process.

{|class="TblSteps"
|-
|class="StepNum" | 1.
|Open your Google Chrome browser.
|-
|class="StepNum" | 2.
|Go to {{InfoExURL|clearcache.html}} and wait for the message that the local cache has been wiped.
{{Note|Clearing your local cache will erase any observations that have not been submitted yet and all of the customization information for your observation forms. It will not affect workflow definitions and InfoEx report templates as this information is stored on the server.}}
|-
|class="StepNum" | 3.
|Go to {{InfoExURL}} to start the InfoEx application again.
{{Note|After you have cleared your data cache, you need to be online to log in again since your locally stored login information has been erased in the process.|NoteWithImage}}
|}

==Related documents==
* [[Troubleshooting overview]]

==Functionality tested by==
* Nov. 16: Pascal Haegeli / Production Server / Test Version 3.00.00

[[Category:Super User]][[Category:Operation Administrator]][[Category:Submission Moderator]][[Category:User]]
[[Category:Version 3.00.00]]

@@ Line 18: / Line 18: @@
 |-
 |class="StepNum" | 3.
-|Find {{InfoExURL|offline.appache}} in the list of location allocations and click on the remove link to delete the local manifest of the InfoEx application.
+|Find {{InfoExURL|offline.appcache}} in the list of location allocations and click on the remove link to delete the local manifest of the InfoEx application.
 |-
 |class="StepNum" | 4.

@@ Line 51: / Line 51: @@
 ==Functionality tested by==
-* Nov. 16: Pascal Haegeli / Production Server / Test Version 3.00.00
+* Dec. 31, 2013: Pascal Haegeli
 [[Category:Super User]][[Category:Operation Administrator]][[Category:Submission Moderator]][[Category:User]]
-[[Category:Version 3.00.00]]
+[[Category:Version 3.4.0]]

@@ Line 3: / Line 3: @@
 If restarting Google Chrome and emptying your local data cache did not solve your issue, you might want to delete and reinstall the application on your computer. This document describes this process in detail.
-{{Note|You need to be online to successfully complete the download the application again and install it on your computer. Please note that the download is about 4MB.}}
+{{Note|You need to be online to successfully complete the download the application again and install it on your computer. Please note that the download is about 4MB.|NoteWithImage}}
 ==Step-by-step description==
@@ Line 44: / Line 44: @@
 |class="StepNum" | 3.
 |Go to {{InfoExURL}} to start the InfoEx application again.
-{{Note|After you have cleared your data cache, you need to be online to log in again since your locally stored login information has been erased in the process.|NoteWithImage}}
+{{Note|After you have cleared your data cache, you need to be online to log in again since your locally stored login information has been erased in the process.}}
 |}

Deleting and reinstalling the application - Revision history

Admin: /* Delete and reinstall the InfoEx application */

Pascal: /* Functionality tested by */

Pascal at 19:57, 16 November 2013

Pascal: Created page with "__NOTOC__ {{Requirements|UserLevel=All user levels|Connectivity=Online only}} If restarting Google Chrome and emptying your local data cache did not solve your issue, you mig..."

Pascal: Created page with "NOTOC {{Requirements|UserLevel=All user levels|Connectivity=Online only}} If restarting Google Chrome and emptying your local data cache did not solve your issue, you mig..."