Support Solutions - Revision history

Pascal at 00:06, 2 January 2014

2014-01-02T00:06:23Z

Pascal at 00:05, 2 January 2014

2014-01-02T00:05:38Z

Pascal at 01:16, 3 December 2013

2013-12-03T01:16:02Z

Pascal: /* Issues with People not being able to login */

2013-12-03T01:15:39Z

‎Issues with People not being able to login

Kristin: /* Any issues with People not being able to login */

2013-12-01T22:37:16Z

‎Any issues with People not being able to login

Kristin at 22:36, 1 December 2013

2013-12-01T22:36:55Z

Pascal: Created page with "==Typical questions to ask== ===What version of Google Chrome are you using?=== Users need to have Google Chrome Version 30 or higher to run the Infoex application. Complete t..."

2013-12-01T19:53:54Z

Created page with "==Typical questions to ask== ===What version of Google Chrome are you using?=== Users need to have Google Chrome Version 30 or higher to run the Infoex application. Complete t..."

New page

==Typical questions to ask==
===What version of Google Chrome are you using?===
Users need to have Google Chrome Version 30 or higher to run the Infoex application. Complete the following steps to find the version of Google Chrome:
* Click on 'Customize and control Google Chrome' button in top right corner (the three horizontal bars)
* Go to 'About Google Chrome' towards the bottom of the menu. This will open a new tab in Google Chrome and the version number will be displayed right there.

If the version is lower than 30.XXX, go to https://www.google.com/intl/en/chrome/browser/ to get the latest version.

==Solutions==
===Any issues with the Google Earth plugin===
Most issues related to the Google Earth plugin are related to the fact that the plug in is out of date. There is not automatic update of the plugin and it is not easy to find the version number of their plugin. Complete the following steps to force update their Google Earth plugin:
* Go to http://www.google.com/earth/plugin/error.html
* Click on the link on the page to download the installer
* Follow the instructions to install the latest version of the plugin
* Complete close Google Chrome
* Start Google Chrome again and log into the InfoEx system again.

← Older revision		Revision as of 00:06, 2 January 2014
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		+	'''THIS PAGE IS OBSOLETE AND SHOULD NOT BE USED ANYMORE!'''
		+
	==Typical questions to ask==		==Typical questions to ask==
	===What version of Google Chrome are you using?===		===What version of Google Chrome are you using?===

← Older revision		Revision as of 00:05, 2 January 2014
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	*Not linked to an operation		*Not linked to an operation
	*Unverified user account - This issue has occurred when people set up an account in the CAA Admin but do no complete the process by verifying their email. After the initial setup, they are sent an email asking them to verify. If they do not complete this step they will get an error when they next try to login. The error will read "email already in use". To see if this is the problem the CAA can look at the "unverified users" tab within the administration of the CAA user database.		*Unverified user account - This issue has occurred when people set up an account in the CAA Admin but do no complete the process by verifying their email. After the initial setup, they are sent an email asking them to verify. If they do not complete this step they will get an error when they next try to login. The error will read "email already in use". To see if this is the problem the CAA can look at the "unverified users" tab within the administration of the CAA user database.
		+
		+	[[Category:To be deleted]]

@@ Line 17: / Line 17: @@
 * Start Google Chrome again and log into the InfoEx system again.
 ===Issues with People not being able to login===
 Possible reasons:

@@ Line 22: / Line 22: @@
 *Not in Google Chrome
 *Not using the correct username and password
 *Unverified user account - This issue has occurred when people set up an account in the CAA Admin but do no complete the process by verifying their email. After the initial setup, they are sent an email asking them to verify. If they do not complete this step they will get an error when they next try to login. The error will read "email already in use". To see if this is the problem the CAA can look at the "unverified users" tab within the administration of the CAA user database.

@@ Line 18: / Line 18: @@
 ==Solutions==
-===Any issues with People not being able to login===
+===Issues with People not being able to login===
 Possible reasons:
 *Not in Google Chrome
 *Not using the correct username and password
 *Unverified user account - This issue has occurred when people set up an account in the CAA Admin but do no complete the process by verifying their email. After the initial setup, they are sent an email asking them to verify. If they do not complete this step they will get an error when they next try to login. The error will read "email already in use". To see if this is the problem the CAA can look at the "unverified users" tab within the administration of the CAA user database.

← Older revision		Revision as of 22:36, 1 December 2013
Line 16:		Line 16:
	* Complete close Google Chrome		* Complete close Google Chrome
	* Start Google Chrome again and log into the InfoEx system again.		* Start Google Chrome again and log into the InfoEx system again.
		+
		+	==Solutions==
		+	===Any issues with People not being able to login===
		+	Possible reasons:
		+	*Not in Google Chrome
		+	*Not using the correct username and password
		+	*Unverified user account - This issue has occurred when people set up an account in the CAA Admin but do no complete the process by verifying their email. After the initial setup, they are sent an email asking them to verify. If they do not complete this step they will get an error when they next try to login. The error will read "email already in use". To see if this is the problem the CAA can look at the "unverified users" tab within the administration of the CAA user database.