Difference between revisions of "Resetting the password of your personal InfoEx account if you have forgotten it"

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(Step-by-step description)
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__NOTOC__
 
__NOTOC__
{{Requirement|UserLevel=All user levels|Connectivity=Online only}}
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{{Requirements|UserLevel=All user levels|Connectivity=Online only}}
  
This document describes how to reset or change the password for your personal InfoEx account.
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This document describes how to reset the password for your personal InfoEx account if you forgot it.
  
 
==Step-by-step description==
 
==Step-by-step description==
  
<table style="border-spacing:10px;">
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{|class="TblSteps"
<tr>
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|-
<td style="width:30px; vertical-align:text-top; text-align:right;">1.</td>
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|class="StepNum" |1.
<td>Visit [http://infoex.avalanche.ca http://infoex.avalanche.ca:] and click on the 'Forgot password' link on the login page.</td>
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|Visit {{InfoExURL}}. and click on the 'Forgot password'.
</tr>
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|-
<tr>
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|class="StepNum" |2.
<td style="width:30px; vertical-align:text-top; text-align:right;">2.</td>
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|Type your email address and click on {{ButtonBlue|Reset Password}}.
<td>Your will be redirected to [http://www.avalanche.ca:615/index.html#/forgot http://www.avalanche.ca:615/index.html#/forgot] of the CAA user administration system.</td>
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|-
</tr>
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|class="StepNum" |3.
<tr>
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|Check your inbox for an email from CAA InfoEx (infoex@avalancheassociation.ca) with the subject line 'InfoEx - Password Reset Request'.
<td style="width:30px; vertical-align:text-top; text-align:right;">3.</td>
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|-
<td>Enter your existing username/email address into the text field and click on <span class="ButtonGrey">Reset Password</span>.</td>
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|class="StepNum" |4.
</tr>
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|Click on the link provided to you in this email or copy and paste the link in Chrome if it is not your default browser. You will then be directed to InfoEx to reset your password.
<tr>
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|-
<td style="width:30px; vertical-align:text-top; text-align:right;">4.</td>
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|class="StepNum" |5.
<td>Check your inbox for an email from the Canadian Avalanche Association (admin@avalanche.ca) with the subject line 'Canadian Avalanche Association: Password Reset Request'.</td>
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|Enter your new password and confirm it in the second field.
</tr>
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|-
<tr>
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|class="StepNum" |6.
<td style="width:30px; vertical-align:text-top; text-align:right;">5.</td>
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|Click on {{ButtonBlue|Change Password}} to submit your new password. You will immediately get a confirmation message in the browser window saying that your password has been reset.
<td>Click on the link provided to you in this email. You will then be directed to a webpage on the CAA user administration system for resetting your password. The field 'Reset code' will automatically be prefilled with a unique identification code that has been created for you for this transaction.</td>
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|-
</tr>
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|class="StepNum" |7.
<tr>
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|Visit {{InfoExURL}} again and log in with your new password.
<td style="width:30px; vertical-align:text-top; text-align:right;">6.</td>
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|}
<td>Enter your new password both into the 'Password' and the 'Password Confirmation' fields.</td>
 
</tr>
 
<tr>
 
<td style="width:30px; vertical-align:text-top; text-align:right;">7.</td>
 
<td>Click on the <span class="ButtonGrey">Verify</span> button submit your new password. You will immediately get a confirmation messages in the browser window saying that your password has been reset. In addition, you will also receive a confirmation message by email.</td>
 
</tr>
 
<tr>
 
<td style="width:30px; vertical-align:text-top; text-align:right;">1.</td>
 
<td>Visit [http://infoex.avalanche.ca http://infoex.avalanche.ca:] again and log in with your new password.</td>
 
</tr>
 
</table>
 
  
 
==Related documents==
 
==Related documents==
* [[How to sign up for a personal InfoEx account]]
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{{PagesCAAInfoExUserDatabase}}
 
 
  
 
==Functionality tested by==
 
==Functionality tested by==
* Oct. 15: Pascal Haegeli
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* Nov. 20, 2015: Stuart Smith
  
[[Category: Check URL]]
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[[Category: Administration]] [[Category: Super User]] [[Category: Operation Administrator]] [[Category: Submission Moderator]] [[Category: User]]

Latest revision as of 15:55, 20 November 2015

REQUIREMENTS
Permission All user levels
Connectivity Online only

This document describes how to reset the password for your personal InfoEx account if you forgot it.

Step-by-step description

1. Visit https://infoex.avalancheassociation.ca/. and click on the 'Forgot password'.
2. Type your email address and click on Reset Password.
3. Check your inbox for an email from CAA InfoEx (infoex@avalancheassociation.ca) with the subject line 'InfoEx - Password Reset Request'.
4. Click on the link provided to you in this email or copy and paste the link in Chrome if it is not your default browser. You will then be directed to InfoEx to reset your password.
5. Enter your new password and confirm it in the second field.
6. Click on Change Password to submit your new password. You will immediately get a confirmation message in the browser window saying that your password has been reset.
7. Visit https://infoex.avalancheassociation.ca/ again and log in with your new password.

Related documents

Functionality tested by

  • Nov. 20, 2015: Stuart Smith