Resetting the password of your personal InfoEx account if you have forgotten it

From InfoEx Help Information
Revision as of 10:17, 29 October 2013 by Pascal (talk | contribs) (Step-by-step description)
Jump to navigation Jump to search
REQUIREMENTS
Permission All user levels
Connectivity Online only

This document describes how to reset or change the password for your personal InfoEx account.

Step-by-step description

1. Visit https://infoex.avalancheassociation.ca/. and click 'Forgot password' link on the log in page.
2. Your will be redirected to http://user.avalanche.ca/#/changepassword of the CAA user administration system.
3. Enter your existing username/email address into the text field and click on Reset Password.
4. Check your inbox for an email from the Canadian Avalanche Association (admin@avalanche.ca) with the subject line 'Canadian Avalanche Association: Password Reset Request'.
5. Click on the link provided to you in this email. You will then be directed to a webpage on the CAA user administration system for resetting your password. The field 'Reset code' will automatically be prefilled with a unique identification code that has been created for you for this transaction.
6. Enter your new password both into the 'Password' and the 'Password Confirmation' fields.
7. Click on Verify to submit your new password. You will immediately get a confirmation messages in the browser window saying that your password has been reset. In addition, you will receive a confirmation message by email.
8. Visit https://infoex.avalancheassociation.ca/ again and log in with your new password.

Related documents


Functionality tested by

  • Oct. 15: Pascal Haegeli