Troubleshooting overview

REQUIREMENTS
Permission	All levels
Connectivity	Online and offline

When you are running into any troubles with the InfoEx application, we recommend the following approach for solving the problem:

1.	Check the Documentation to ensure you are completing the steps for the functionality in the right fashion to check whether an issue related to this functionality is already known. If the issue is known, the documentation generally describes a workaround.
2.	Complete close Google Chrome. Make sure you save your work to the local computer (observations: click in the save button; workflows: click on Save & Exit) before quitting Google Chrome. Ensure that all of the Google Chrome windows are closed to terminate any processes associated with the browser. Then restart the browser and log into the InfoEx application again.
3.	If you are still experiencing the same issue, empty the data cache of your InfoEx application. Please be aware that this process will erase any data that has been stored on your local machine (customized data entry forms, any unsubmitted observations and workflows). You also need to be online to log back into the application after you have completed this step since the locally stored login information will have been deleted.