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What's new?

• Version 3.3.0 of the InfoEx application was released on Dec. 18, 2013. Visit What's new to see a list of the feature improvements in the latest release of the InfoEx application.
• A video recording of this webinar can by found on YouTube at http://youtu.be/y7auB8hHIwA.

I need help!

First we encourage you to search the available documentation to try and answer your question. If you do not find the answer you are looking for then we would like you to submit a ticket to our help centre. If there is a serious issue and you need help immediately please contact us directly.

1. I want steps to solve my own problem. Go to Documentation overview and Troubleshooting overview
2. I have tried to solve my issue but still need help. Email a support request to infoex@canadianavalancheassociation.zendesk.com
   When you submit a ticket, please provide the following information:
   • The operation you are working for
   • The steps to recreate your issue
   • What operating system and browser you are using
   • How and when we can best reach you in case we need more details about your issue or want to coach you through the problem
3. There is a serious issue and I need to speak to someone. Contact Page

General InfoEx information

• Industry Services Definitions and Rates

• InfoEx Subscriber Agreement

• InfoEx Activation Form

• Conceptual Model of Avalanche Hazard