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First we encourage you to search the available documentation to try and answer your question. [1] Click to watch the help videos. If you do not find the answer you are looking for then we would like you to submit a ticket to our help centre. If there is a serious issue and you need help immediately please contact us directly.

1. I want steps to solve my own problem. Go to Documentation overview and Troubleshooting overview. [2] Click to watch the help videos
2. I have tried to solve my issue but still need help. Email a support request to infoex@canadianavalancheassociation.zendesk.com
   When you submit a ticket, please provide the following information:
   • The operation you are working for
   • The steps to recreate your issue
   • What operating system and browser you are using
   • How and when we can best reach you in case we need more details about your issue or want to coach you through the problem
3. There is a serious issue and I need to speak to someone. Contact Page

General InfoEx information

• [3] Click to watch the help videos

• Subscriber Information

• Conceptual Model of Avalanche Hazard

• 2014 Version of OGRS (PDF)