Deleting and reinstalling the application

REQUIREMENTS
Permission	All user levels
Connectivity	Online only

If restarting Google Chrome and emptying your local data cache did not solve your issue, you might want to delete and reinstall the application on your computer. This document describes this process in detail.

NOTE	You need to be online to successfully complete the download the application again and install it on your computer. Please note that the download is about 4MB.

Step-by-step description

Delete and reinstall the InfoEx application

1.	Open your Google Chrome browser.
2.	Type 'chrome://appcache-internals/' into the address bar of your browser.
3.	Find https://infoex.avalancheassociation.ca/offline.appcache in the list of location allocations and click on the remove link to delete the local manifest of the InfoEx application.
4.	Go to https://infoex.avalancheassociation.ca/ to download the latest version of the InfoEx application.
5.	Erase your local cache to avoid any potential conflicts with local data that was created with the previous version of the application. See Clearing your local data cache for more details. NOTE Clearing your local cache will erase any observations that have not been submitted yet and all of the customization information for your observation forms. It will not affect workflow definitions and InfoEx report templates as this information is stored on the server.

Clearing your local data cache

Significant updates of the InfoEx application can be associated with changes in the structure of the data that is stored on your computer (e.g., unsubmitted observations, local settings for customized forms). Any conflicts in the data structure between your local data and what the application expects can lead to unexpected behaviours.

If your InfoEx application is behaving oddly after a recent software upgrade, complete the following steps to clear your local data cache. After you have cleared your data cache, you need to be online to log in again since your locally stored login information has been erased in the process.

1.	Open your Google Chrome browser.
2.	Go to https://infoex.avalancheassociation.ca/clearcache.html and wait for the message that the local cache has been wiped. NOTE Clearing your local cache will erase any observations that have not been submitted yet and all of the customization information for your observation forms. It will not affect workflow definitions and InfoEx report templates as this information is stored on the server.
3.	Go to https://infoex.avalancheassociation.ca/ to start the InfoEx application again. NOTE After you have cleared your data cache, you need to be online to log in again since your locally stored login information has been erased in the process.

Related documents

• Troubleshooting overview

Functionality tested by

• Dec. 31, 2013: Pascal Haegeli