Difference between revisions of "Main Page"

From InfoEx Help Information
Jump to navigation Jump to search
(What's new?)
 
(40 intermediate revisions by 3 users not shown)
Line 1: Line 1:
==What's new?==
 
* A video recording of this webinar can by found on YouTube at http://youtu.be/y7auB8hHIwA.
 
 
 
==I need help!==
 
==I need help!==
 
First we encourage you to search the available documentation to try and answer your question. If you do not find the answer you are looking for then we would like you to submit a ticket to our help centre. If there is a serious issue and you need help immediately please contact us directly.
 
  
 
<div class="IssueNoImage">
 
<div class="IssueNoImage">
#'''I want steps to solve my own problem. Go to [[Documentation overview]] and [[Troubleshooting overview]]'''
+
#'''I want steps to solve my own problem.'''<br/>Go to [[Documentation overview]] and [[Troubleshooting overview]]. [https://www.youtube.com/playlist?list=PLLQfb1IND4co4SlNncKq3MmTjOyY_jr8o] Click to watch the help videos
#'''I have tried to solve my issue but still need help. [mailto:infoex@canadianavalancheassociation.zendesk.com Email a support request to infoex@canadianavalancheassociation.zendesk.com]
+
#'''I have tried to solve my issue but still need help. Email a support request to [mailto:support@avalancheassociation.atlassian.net support@avalancheassociation.atlassian.net]''' <br/>When you submit a ticket, please provide the following information:
#'''There is a serious issue and I need to speak to someone. [[Contact Page]]'''
+
#* The operation you are working for
 +
#* The steps to recreate your issue
 +
#* What operating system and browser you are using
 +
#* How and when we can best reach you in case we need more details about your issue or want to coach you through the problem
 +
#'''There is a serious issue and I need to speak to someone urgently. [[Contact Page]]'''
 
</div>
 
</div>
  
 
==General InfoEx information==
 
==General InfoEx information==
*[http://infoexhelp.avalanche.ca/images/f/f7/Industry_Services_definitions_and_rates_2013-14.pdf Industry Services Definitions and Rates]
 
  
*[http://infoexhelp.avalanche.ca/images/9/92/Fillable_Infoex_Subscription_Agreement_2013.14_Final.pdf InfoEx Subscriber Agreement]
+
*[https://www.youtube.com/playlist?list=PLLQfb1IND4co4SlNncKq3MmTjOyY_jr8o] Click to watch the help videos
 +
 
 +
*[https://www.avalancheassociation.ca/?Subscriber_Info Subscriber Information]
 +
 
 +
*[https://cdn.ymaws.com/www.avalancheassociation.ca/resource/resmgr/infoex/2019/cmah_poster_for_caa_-_final_.pdf Conceptual Model of Avalanche Hazard Summary]
 +
 
 +
*[https://cdn.ymaws.com/www.avalancheassociation.ca/resource/resmgr/infoex/2019/statham2018_article_aconcept.pdf Conceptual Model of Avalanche Hazard Full Paper]
  
*[http://infoexhelp.avalanche.ca/images/0/05/Fillable_2013-14_InfoEx_Subscription_Activation_Form_final.pdf InfoEx Activation Form]
+
*[https://cdn.ymaws.com/www.avalancheassociation.ca/resource/resmgr/standards_docs/OGRS2016web.pdf 2016 Version of OGRS (PDF)]
  
*[http://infoexhelp.avalanche.ca/images/8/8e/Conceptual_Model_of_Avalanche_Hazard_Final.pdf Conceptual Model of Avalanche Hazard]
+
*[https://avalancheassociation.sharepoint.com/:w:/g/EbhsL26C-o9Im8dz6xq7Mw0B3awdyzIJxMNUZR1NnrgyjQ?e=5jfPpi InfoEx Abbreviations Wiki] Subscribers are encouraged to edit this.

Latest revision as of 15:23, 2 December 2021

I need help!

  1. I want steps to solve my own problem.
    Go to Documentation overview and Troubleshooting overview. [1] Click to watch the help videos
  2. I have tried to solve my issue but still need help. Email a support request to support@avalancheassociation.atlassian.net
    When you submit a ticket, please provide the following information:
    • The operation you are working for
    • The steps to recreate your issue
    • What operating system and browser you are using
    • How and when we can best reach you in case we need more details about your issue or want to coach you through the problem
  3. There is a serious issue and I need to speak to someone urgently. Contact Page

General InfoEx information

  • [2] Click to watch the help videos